Speak with our dedicated, courteous, and efficient Customer Service Representatives, who are available worldwide,
24 hours a day, 7 days a week, to provide assistance that you require including:
- Questions about Card benefits and services. We can help ensure you are getting the most from your Card membership.
- Billing inquiries. Please be sure to have your monthly statement on hand to help us serve you quickly.
- Replacement Card requests. If your Card is lost or stolen, a replacement can be issued and delivered to you.
To speak with one of our Corporate Platinum Service Specialists, please call:
Canada/USA: 1-866-755-AMEX (2639)
Outside Canada/USA: 905-474-1487 (call collect)
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A unique benefit designed to cater to your specific needs. With one easy phone call you can arrange a meeting room, try to locate an important package or get recommendations on fine dining restaurants in the area and have reservations made.
Get ticket information, plan a golf day, send flowers or get a gift for a client…all in a matter of minutes. Just give us a call and we’ll take care of it.
To access our concierge please call:
North America: 1-800-345-AMEX(2639)
Internationally: (617) 622-6756
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Corporate Platinum membership provides you with the ability to appoint your Executive Assistant to co-manage your Corporate Platinum Card with you.
Whether an address change or a charge dispute, your Executive Assistant will be able to manage all of these instances within your account on your behalf.
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In the event of an emergency when travelling, you can count on help from a network of more than 2,200 American Express Travel Services Network locations* in over 140 Countries and Territories worldwide to make arrangements for travel and financial-related assistance and information.
In Canada, Amex Canada Inc. provides phone-based travel service at 1-800-611-1100.
Or call 1-888-414-TRIP (8747) for the Travel Services location nearest you.
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If you discover your Corporate Platinum Card is missing, just call one of our supportive Customer Service Representatives through our 24-hour, toll-free number. A replacement Card can usually be issued and in your hands by the end of the next business day in cases of emergency. When travelling, you can count on help from a worldwide network of more than 2,200* American Express travel locations in over 140 Countries and Territories worldwide to make arrangements for travel and financial related assistance and information.
Toronto: 905-474-9280
Rest of Canada: 1-800-268-9824
International Collect: 905-474-9280
U.S.A. & Caribbean: 1-800-528-4800
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If you need money for taxis, gratuities, or small emergencies Express Cash (with company enrollment) gives you 24-hour access to automated banking machines worldwide. In addition, you can cash a personal cheque for up to $250 in Canadian funds when registered at participating hotels/motels in Canada and the U.S. (up to $100 in Canadian funds in Western Europe *).
You can cash personal cheques up to $1,000 in Canadian funds (up to $200 in local currency and the rest in American Express Travellers Cheques *) through American Express Travel Services locations**. You are entitled to use this service once every 7 days in the United States, once every 21 days in Canada and elsewhere.
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Should you need a medical or legal referral, you can call the 24-hour Travel Emergency Assistance number at 1-800-678-5523 in Canada and the U.S. Otherwise, call collect at 312-935-3606. Representatives can refer you to lawyers, doctors, opticians, pharmacists and hospitals. If you unexpectedly get called to a meeting in another country, we can get your travel information fast, including visa and customs regulations or inoculation requirements. Any resulting costs will be the responsibility of the Cardmember.
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