For large accounts American Express assigns a designated representative to serve as a single point of contact for account management. The representative coordinates American Express resources to faciliate implementation, identify savings opportunities and helps leverage technology-based solutions. In addition, the representative analyses your travel management program and develops an action plan for your business that includes:
- Benchmarking practices
- Simplifying processes
- Supporting vendor negotiations
- Developing cost-savings strategies
- Analysing reporting data
- Coordinating support from other American Express resources
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