Requesting a New Card
You can request a new Card by filling out a Cardmember Application Form available from this website:
- Visit the Forms section;
- Print off the Cardmember Application Form;
- Fill out all sections of the form including the name and signature of your company's Authorised Signatory; and
- Fax it to the number on the form.
All requested details need to be completed for fast and efficient processing of the application form. The following information most commonly slows or halts processing of Cardmember applications:
- Incorrect or missing Corporate ID;
- Missing applicant details including Date of Birth; and
- Incorrect or missing printed name and signature of an Authorised Signatory that American Express® has on record for your company.
If the Cardmember Application Form sent to American Express is incomplete, illegible or contains information that does not match with our records, American Express will contact the Program Administrator, explain the reason the application cannot be processed and request a corrected/completed application form be resent.
It usually takes up to 10 working days to process a Card application from receipt to dispatch of the Card. To prevent fraud, Cards are inactive when delivered and Cardmembers must call American Express on 1300 850 224 to activate the Card. Cardmembers are given instructions on how to activate their Card on the letter that accompanies the Card.
If an application is unsuccessful, the reason for the decision will be sent in writing to the Card applicant within 10 working days of receipt of the application form. Due to privacy and data protection reasons, American Express is not able to disclose the reason the application was unsuccessful to the Program Administrator.
Requesting an Urgent Card
For urgent Card applications, please tick the box at the top of the Cardmember Application Form requesting priority handling. If this box is ticked, then upon approval of the Card application, a $50 fee will be charged to the Corporate Card Account to cover the special handling costs.
An urgent Card application will be dispatched in 5 business days from receipt of the application by American Express. The Card will be sent via courier.
If the Cardmember has ticked the box for priority handling and the Card is not received within 5 working days, the $50 will be refunded to the Cardmember's Account.
Renewing an Expired Card
When a Card nears its expiry date, American Express will automatically send a renewal Card either to the Cardmember directly or to the Program Administrator depending on the Account configuration. The renewal Card is sent via Australia Post and should be received prior to the previous Card expiring. If the renewal Card is not received, please contact the Corporate Support team on 1300 555 257.
Note: Cards expire on the last day of the 'Valid Thru' month printed on the Card.
Replacing a Defective Card
If a Card is damaged or defective then a replacement Card can be requested through @Work Program Management or by calling 1300 555 257 for Program Administrators or 1300 588 891 for Cardmembers. A replacement Card will be dispatched by American Express within 10 working days and will be sent via Australia Post.
Cancelling a Card
If an employee no longer needs a Corporate Card, the Card must be cancelled so that American Express does not continue to charge annual fees for this Card. A Card can be cancelled by faxing a letter on company letterhead requesting the cancellation to (02) 9263 6025. Alternatively, Program Administrators can cancel a Card via @Work.
If a Card is lost or stolen, American Express must be informed as soon as the Cardmember is aware that they no longer have their Card. American Express will suspend the Card immediately and charges will no longer go through on the Card. To inform American Express of a lost or stolen Card, the Cardmember can contact American Express on 1300 558 891, 24 hours a day, 7 days a week. If calling from overseas please call +612 9271 2444.
American Express may cancel a Card if payment is not received. Please see Late Payment.
Reinstating a Cancelled Card
If a Card has been cancelled by American Express due to late payment, it can be reinstated depending on the circumstances. Firstly, the Account needs to have a zero balance so any outstanding payments must be made. The Program Administrator can then put the request for reinstatement in writing or use the Reinstatement Form and fax it to American Express Corporate Credit on (02) 9271 2535.
American Express will review the Account and approve the reinstatement request based on the current acceptance policy and other circumstances. A reinstatement decision should be made within 5 working days upon receipt of the Reinstatement Form.
Changing Cardmember Details
Cardmembers can change their contact details by logging into Online Services by clicking 'Log In' in the Corporate Cardmember box on americanexpress.com.au/cs.
Program Administrators can change Cardmember contact details via @Work Program Management.
For changes other than contact details, Cardmember details can be changed by faxing a written request to (02) 9263 6025.
Some Cardmember details changes may require a new Card to be issued with the new details. In this case, a new Card will be issued within 10 working days of American Express receiving the Cardmember details change request. The old Card can continue to be used until the new one is received.
|
Changing Company Name or Address
If your company changes its name or address, please fill in a Change of Company Details Form, have it signed by an Authorised Signatory and fax it to (02) 9263 6025. These changes should take up to 10 working days to complete from receipt of the Change of Company Details Form.
Adding or Changing Company Contacts
If your company wishes to add or change any of the company contacts including Authorised Signatory and Program Administrator, please fill in a Change of Company Details Form, have it signed by an Authorised Signatory and fax it to (02) 9263 6025. These changes should take up to 10 working days to complete from receipt of the Change of Company Details Form.
Adding or Changing your Account Hierarchy
If your company has changed its structure, you may wish to add to or change your Account hierarchy. To make a change, please contact the Corporate Support team on 1300 555 257 to discuss your new requirements. The steps required to add to or change a hierarchy vary depending on the circumstances; the Corporate Representative will explain to you how to proceed.
Requesting an Increase to your Limit
If a limit is placed on your Account and your company would like this to be reviewed, please contact the Corporate Support team on 1300 555 257. The time frame for review is 5–10 business days depending on whether your company is required to submit updated financial information. Your company contact will be informed of the result of the review over the phone.
|