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Statements will be dispatched within 2 business days of the statement issue date and are sent via Australia Post. The statement issue date is the date the statement period ends and this is established on set up of your Account.
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Statements will be sent individually to Cardmembers or centrally to the Program Administrator, depending on your Account configuration.
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The amount to be paid to American Express is labelled New Balance.
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If a statement is not received after reasonable delivery time from Australia Post, please contact American Express to request a replacement statement. Cardmembers should contact 1300 588 891 and Program Administrators should contact 1300 555 257. It takes up to 2 business days to receive the replacement statement if sent via fax or up to 7 business days if sent via post.
In the meantime, Cardmembers and Program Administrators may wish to view their statements online.
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Program Administrators can view Cardmember statements online via @Work.
Cardmembers can view their statements online by logging into Online Services. The online statement available through Online Services is in PDF format and is an exact replica of the Cardmember's paper statement. The Online statement can be printed for future use or downloaded to the computer. Cardmembers will need to register for Online Services before they are able to use it. To register, click Register Now in the Corporate Cardmembers box on americanexpress.com.au/cs.
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Paper statements are GST-compliant and can act as tax invoices for most transactions. Therefore for most transactions charged to the Corporate Card, companies will no longer be required to retain original source documentation as substantiation of business expenses as required by the ATO. This means that statements can be held in place of a tax invoice and can be used to claim input tax credits.
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Statements can be used in place of a tax invoice when:
- Transactions are charged by large merchants (such as Qantas);
- Merchant details are known and the merchant is known to only provide products that do not attract GST as no tax invoice is required; or
- Merchant details are known and the merchant is known to only provide products that attract GST. The GST amount is calculated as 1/11th of the charge volume and our statement acts as a tax invoice.
Statements cannot be used in place of a tax invoice when:
- The merchant provides some products that attract GST and some that don't (mixed supply). We apply a 1/11th calculation and add an asterisk ( * ) next to the transaction to indicate that the GST has been calculated using this calculation and we don't know the actual GST value (this explanation appears on the statement). The Cardmember needs to obtain the actual tax invoice from the merchant if the transaction is over $55.
Note: In cases when Cardmembers transact with business merchants who have not registered their Australian Business Numbers (ABN) with American Express, the GST component of these purchases are not shown on the statement. In these cases your company will need to refer back to the original invoices.
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