|
To protect your Cardmembers from fraud, Cards are inactive when sent to Cardmembers and must be activated before they can be used. Cardmembers can activate their Card by calling 1300 850 224. As well as activating, Cards should be signed by the Cardmember immediately.
|
|
The American Express® Qantas Corporate Card can be used at any merchant that accepts American Express Cards.
The Corporate Card is designed for company travel and entertainment expenses as well as a wide range of day-to-day business expenses such as office supplies and telecommunication charges.
If your company has been approved for Business Commodity expenses, then the Corporate Card can also be used for core business inputs. Business inputs are generally larger expenses related to your core business activity such as advertising, industrial supplies and fixtures & fittings. If you are unsure which business input charges can be placed on your Corporate Card, please refer to your addendum or contact the Corporate Support team on 1300 555 257.
If you are interested in using your Corporate Card for Business Commodity expenses then please contact the Corporate Support team on 1300 555 257.
|
|
American Express Qantas Corporate Cardmembers can access exclusive savings on many common business expenses such as hotels, car hire, telecommunications and office supplies through the Business Savings program. For more information about the Business Savings program and for the latest offers visit americanexpress.com.au/business_savings.
All American Express Cardmembers have access to the Selects program offering discounts on travel, dining and shopping around the globe. For more information about the Selects program and for the latest offers visit americanexpress.com.au/selects.
|
|
American Express' sophisticated credit checking systems monitor spend patterns in order to identify fraudulent or unapproved spend. Any out-of-pattern spend will be referred for manual approval. This means the transaction will not go through on the Card until American Express has been contacted. Charges are more likely to be referred for manual approval when new Cardmembers have minimal spend history and the main types of out-of-pattern expenditure are large, internet or overseas transactions.
If a merchant indicates that a transaction has been declined, Cardmembers should request clarification on the reason for the decline. If the reason is that manual approval is required, the Cardmember should ask the merchant to contact the American Express Merchant Services team on 1300 36 36 14 to request manual approval.
|
|
To avoid a charge being declined when using the Corporate Card, Cardmembers can contact American Express prior to using their Corporate Card for a suspected out-of-pattern charge and seek pre-authorisation. We recommend Cardmembers seek pre-authorisation on all large, internet or overseas purchases. Cardmembers can contact the Customer Service team on 1300 558 891.
|
|
If a Cardmember does not recognise a transaction, the first action should be to contact the supplier and dispute the charge directly. If this is not successful or not possible the Cardmember can contact American Express on 1300 558 891 to dispute the charge within 3 months of the date the charge was placed on the Card. A temporary credit may be applied to the Account while American Express contacts the supplier to obtain support for the charge. Investigations of charges by American Express may take 6–8 weeks.
|