American Express Business Travel: Service Guarantee

Customer satisfaction is of greatest importance to us. It is our goal to deliver bottom line savings to your company while earning the trust and satisfaction of your travellers. Whether we serve them online on the phone, your travellers will be cared for with the highest level of customer service and reliability.

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In fact, we are so confident in our ability to provide exceptional service that we back our commitment with our money-back Service Guarantee^*. If your travellers are not completely satisfied with the travel management service they receive from American Express on a given trip, American Express will gladly refund the transaction fee for that booking.

(^*Terms & Conditions: Guarantee only applies to satisfaction with the service of American Express Business Travel. It does not apply to the shortcomings in service provided by other travel management suppliers, such as airlines, hotels, car rental companies, car services, etc. American Express reserves the right to change, modify or terminate this guarantee at any time.)

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