CUSTOMER SERVICE INFORMATION

Whether you are a Corporate Cardmember in need of emergency assistance or a Program Administrator with an account management related enquiry, our goal is to provide the world-class service and support you would expect from American Express. If you are not yet a customer and are interested in learning more about our products/services please contact us.

Learn more about Online Services

Learn more about @Work

CORPORATE CARDMEMBER SERVICE SUPPORT
Corporate Cardmembers can contact the American Express Customer Service Center for assistance with lost or stolen Cards, billing enquiries, change of address and other services.

Corporate Cardmembers/ Program Administrators

Membership Service Center - toll free 0120-020120
(09:00 to 17:00 Mon thru Fri. If it's emergency, such as Corporate Card is lost or stolen, you can call the above Membership Service Center any hour of any day).
From overseas or mobile phones, call 03-3220-6100.
CORPORATE PURCHASING CARDMEMBER SERVICES SUPPORT

Corporate Cardmembers/ Program Administrators

Membership Service Centre - toll free 0120-020120
(09:00 to 17:00 Mon thru Fri. If it's emergency, such as Corporate Card is lost or stolen, you can call the above Membership Service Center any hour of any day.
From overseas or mobile phones, call 03-3220-6100.
ONLINE SERVICES
Check your Corporate Card balance, view recent Card transactions or view, transfer and redeem Membership Rewards* points. (Available in Japanese only.)

*Eligibility for the Membership Rewards program requires a contract between Cardmember's company and American Express, application and an annual fee.