Service Solutions


Guaranteed Service

Customer satisfaction is of greatest importance to us. It is our goal to deliver bottom line savings to your company while earning the trust and satisfaction of your travelers. Whether we serve them online, on the phone, or at any of our walk-in locations, your travelers will be cared for with the highest level of customer service and reliability.

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Service Guarantee

In fact, we are so confident in our ability to provide exceptional service that we back our commitment with our money-back Service Guarantee*. If your travelers are not completely satisfied with the travel management service they receive from American Express on a given trip, American Express will gladly refund the transaction fee for that trip.

(Terms & Conditions: Guarantee only applies to satisfaction with the service of American Express Business Travel. It does not apply to the shortcomings in service provided by other travel management suppliers, such as airlines, hotels, car rental companies, car services, etc. American Express reserves the right to change modify or terminate this guarantee at any time.)
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